Mail forwarding charges
This page only applies to our existing packages: Just Scan, Mailbox Basic, Mailbox Plus, Mailbox Pro and our full Virtual Office packages.
If you are on the new mail package called "Mail Forwarding Fix" the content below does not apply (there are no charges or handling fees for letters).
The following are charges for forwarding your mail. These charges are not part of your monthly service fee, as they are deducted from your postage deposit (excluding medium and large parcels) on a pay-per-item basis. You only pay for what items are sent to you.
|Letters||Royal Mail charges* + 20p handling fee|
|Small parcels||Royal Mail charges* + 20p handling fee|
|Medium/Large parcels||From £2.50|
|Scans||50p per page (to have the scans forwarded is a fixed cost of £2.50)|
|Collect||20p handling fee|
|Special delivery items||From £7.45|
* Based on Royal Mail's 1st class fees
Medium/Large parcel and Special Delivery fees explained
Medium and large parcels are classified as being larger than A5 in size (cannot fit through a letterbox). Once we calculate the costs of forwarding the parcel, we will send you an email with a link to make a payment online via your account. Once we receive your payment, we will forward your parcel.
For items that arrive as special delivery will be forwarded as special delivery also. Depending on what part of the world the parcel is going to, the weight and size, the cost starts from £7.45.
We will calculate the costs of forwarding the parcel, and we will send you an email with a link to make a payment online via your account. Once we receive your payment, we will forward your parcel.
Please note: Most of our customers spend less than £20 per month in postage fees. You can view your postage deposit charges via the My Deposit section in your account.