Contact us
Take a look at the common queries below to find out how we can help.
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- Do I need to provide ID documents?
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- How long do the services take to set up?
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- Are there any setup charges?
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- How does the telephone answering service work?
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- What are the costs for forwarding my mail?
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- How do I reinstate my service that was made lost?
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- How do I cancel my service?
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- How do I change my mail forwarding address?
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How does the mail forwarding service work?
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How to find your LP account number
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- I have another query and need further help
Do I need to provide ID documents?
How long do the services take to set up?
Are they any setup charges?
How does the telephone answering service work?
What are the costs for forwarding my mail?
How do I reinstate my service that was made lost?
How do I cancel my service?
How do I change my mail forwarding address?
To change your mail forwarding address:
- Go to My Services (login required).
- Click on your LP account number.
- Scroll down to Preferences and click Change.
- Enter the new forwarding address and click Save.
It will take 1 hour for your address to update our systems.
How does the mail forwarding service work?
- Choose the desired mail forwarding package and sign up (no deposit required)
- Your services are set up in 24 hours *
- We receive your post at our N1 address and notify you via email when it arrives
- Your mail is sorted and barcoded with your own unique company number
- Within 24 hours of receiving your mail, it is either posted, scanned, emailed or stored for you to collect
How long until I receive my mail?
- UK addresses: between 1-3 working days - sent via Royal Mail 1st class
- EU and non-EU addresses: 3-7 working days - your mail will be delivered by your local courier or post office.
Please note: Confidential mail is handled and forwarded slightly differently.
* Your services will be activated within 24 hours (excluding bank holidays and weekends) once we receive valid proof of ID and address documents. We'll send you a confirmation email along with the address and your unique suite number.
How to find your LP account number
More ways to get help
- For answers to common questions, search our Knowledge Base.
- Email our customer support team theteam@londonpresence.com, we aim to answer your query within 24 hours (excluding weekends and bank holidays).
- Phone us on +44 (0)207 608 5510. We are available Monday - Friday 9:00am-5:30pm GMT.
Other support
FAQs
Check our frequently asked questions for quick answers.
Blog
Our blog has lots of great tips and information on all aspects of a business.
StartUp TV
Monthly webinars from MadeSimple and our partners created to provide advice on setting up and running a successful business.
Complaints
We strive for 100% customer satisfaction however in the unfortunate event you need to make a complaint, please get in touch with us.
Social media
Job opportunities
Interested in working with us? Visit our careers page for current job openings and more information.
Our company address
Made Simple Group
20-22 Wenlock Road
London
N1 7GU
United Kingdom
Company number: 04214713
Vat number: GB289462452
Terms and conditions
For further information regarding our services, read our terms and conditions.
We love hearing that you have had a great experience with us. We will always pass on personal comments to the appropriate person or department. You can send us your feedback by emailing theteam@londonpresence.com.
We look forward to hearing from you!