Proof of ID and address document checklist
We have a legal obligation to check proof of ID and Proof of Address for all UK and non-UK customers who use our address services. This is to ensure we comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
In this article:
To activate your service:
In order to activate your service we will require a copy of your photo ID and recent proof of address, i.e. utility or bank statement. You will need to scan the necessary documents to: email@example.com. We will also need to verify your identity using online ID validation software (Netverify).
How does the Online ID Validation software work?
This process will take no more than 5 minutes. Once we have received a copy of your documents, we will send you a validation link to complete the ID check. You will be prompted to take a clear photo of your original government-issued ID (i.e. passport or driving licence) and then take a clear photo of your face (selfie). NetVerify’s facial recognition technology will then determine whether your selfie matches the photo on your ID.
Please note: Your account will not be active until we have received and successfully verified your identity. Therefore, you should not start to use your service until you receive confirmation that your account has been activated.
Any mail received before the account has been activated, cannot be processed and will have to be returned to the sender.
What documents we accept
You must provide one of each of the following from the proof of ID and proof of residential address document list.
Proof of ID (one of the following):
- Valid International Passport (not expired)
- Driving Licence (with photocard)
- National Identity card
Proof of Residential Address (one of the following):
- Utility Bill (Gas, Electric or Water)
- Telephone bill (Mobile phone bills are not accepted)
- Insurance Letter (Motor, Home or Life)
- Mortgage Statement
- Council Tax Bill
- Bank/ Building Society Statement (includes Credit Card Statement)
- TV Licence
- HM Revenue and Customs Letter/Notice of Coding
- Letter from Benefits Agency
- Financial Statement (e.g Pension/ Endowment)
- Polling card
The Proof of Residential Address document must:
- Be dated within the last 3 months
- Show the account holder/company officer’s name and address
- Be written in English or accompanied by an English translation (by an Official Sworn Translator)
- Be a document that has been sent via post and not an online statement/ document
Failure to send the necessary documents
ID and address documents must be received within 10 days. Failure to send acceptable ID will result in your service being terminated. Your service will only be reactivated once the ID documents have been received and checked.
Does my passport/driving licence count as both proof of ID and proof of residential address?
No, these must be separate. The passport or driving licence counts as just the proof of ID and not proof of residential address. Therefore, you must supply the proof of residential address document separately, i.e. a bank statement.
Can I supply proof of my company address?
To ensure we comply with AML regulations, we can only accept proof of residential address documents, i.e, you must live at the address.
I do not have a smartphone or a webcam. How can I complete the online ID verification check?
Our online ID validation software ensures you get validated quickly and simply. If, however, you are not able to complete or pass the online ID validation, we can accept a certified copy of your photo ID and recent proof of address. Please read our certification requirements here.
How often would I need to provide ID documents?
We are legally obliged to conduct ongoing compliance checks to ensure that all identity information are correct and up to date. Therefore, you will be required to provide new documents, for example, when your passport has expired, residential address has changed, or if the documents on file are older than 3 years.