Storage of parcels
In this article:
What happens when we receive a parcel for you
We will email you as soon as we receive any parcels for you (a parcel is defined as any item weighing over 1kg). Small parcels that can fit through a letterbox, are sent via standard 1st class post and normal Royal Mail charges will apply.
If your account is set to 'collect', your parcel will be stored and available to collect during our office hours of Monday to Friday 9am-5pm.
If your account is set to 'post when arrives'; there will be a separate charge required before we post the parcel. It is then sent via courier or Royal Mail, depending on the weight and where the item is going.
All parcels we receive (regardless of when they are collected or sent out) will automatically incur our standard handling charge of £2.50 per item. This handling charge will be automatically deducted from your postage deposit.
If your account is set to 'post when arrives', we'll calculate the cost of forwarding your parcel which is then emailed you. Once we receive your payment, we will forward your parcel.
A guideline of mail forwarding charges can be found here.
Please note: We have limited storage space available at our offices, and to bear this in mind if you collect your parcel.
We will not accept any items weighing more than 10kg or larger than 60cm x 60cm in dimension. We impose this limit because we are primarily a mail-forwarding service. Unfortunately, we do not have the storage facilities to house large parcels.
How long can you store my parcel?
If your account is set to 'collect', your parcel will be stored and available to collect from our office for up to 4 weeks, after which the parcel will be returned to the sender / securely destroyed.
What if I do not want the parcel?
You can send an email to firstname.lastname@example.org or email@example.com from the email registered to your account along with your account number and company name, advising you do not want the parcel. The parcel will be returned to sender (where possible) or destroyed.
Can I collect my parcel instead?
Yes, please reply to the email advising us you would like to collect your parcel. Please do not forget to bring your ID upon arrival.
A full description of our storage of post/parcels can be found in our terms and conditions.